Inventory Audit and Recovery
Clawback Money Amazon Owes You First £350 Recovered is FREE
Why does Amazon owe 99% of sellers money?
Lost & Damaged Units
Damaged / lost inventory at the warehouse
Destroyed item without permission
Carrier damaged inbound shipment in transit
Refunds & Mishandled Returns
Improperly received or miscounted items
Refund issued, but customer never returned item
Failure to reimburse a return
Failure to issue 20% restocking fee
Lost Inbound Shipments
Reimbursed you for less quantity
Reimbursement smaller than the item value
Issued a chargeback but didn’t reimburse you
Failure to replace items back into inventory
Why Choose Us?
Easy, Quick & Complete
We do summarise all details with easy steps, quick reimbursement claim fields and complete details why Amazon owes you money.
Affordable (No Upfront Costs)
We insure that you’ll get money back from Amazon. We only charge a 25% commission fee after we’ve
successfully gotten you paid. No upfront fees. No commission costs until we successfully get you your.
We Process Everything
Our Case Manager will take care of the entire reimburse process so you don’t have to.
We do all the work for you!
Getting Started: About Your Account
Why would I use RT7Digital?
The FBA application takes away the massive hassle of going through all of the reports and hoops needed for you to file a reimbursement case to Amazon.
Can I demo the platform?
How do I sign up?
What information will I need to get started?
You must be an Amazon Pro Seller in order to use RT7Digital Refunds — we’ll need you to authorise us with Amazon MWS API credentials to import all of your store front data and add the Case Manager as a SellerCentral User.
Is my information secure?
Yes, we are using Amazon’s infrastructure (AWS) advanced encryption to store your informaton.
What is your fee?
We charge a 25% commission on all successful reimbursements, including inventory reimbursements.
To value a unit of inventory, we use the amount per unit value Amazon assigns.
How do I pay?
We accept all major debit and credit cards. Your payment information is encrypted via our integration with Stripe.
What happens to my data when I cancel?
After filing the service cancellation, we’ll halt the reimbursement service immediately and delete all your data.
Support Center: How We Get Your Money Back
How long does it take for a refund to be processed?
3 – 5 business days after we file a case with Amazon Support.
How can I track my reimbursements?
The Statement View in your Payments Report shows you when and how much you will be paid. Other transactions show all FBA Inventory Reimbursements. It can take up to 5 business days for your money to appear in your bank account after we initiate payment.
What reimbursement cases do you cover?
Amazon lost or damaged inventory at the warehouse, and it has been 30 days in past 18 months.
Amazon claims to have reimbursed a return but it has not been reimbursed.
Amazon improperly received or miscounted items from inbound shipments in past 9 months.
Amazon claims to have placed an item back into your inventory but it has not been replaced.
Amazon issued a refund, but customer never returned item and it has been 45 days.
How does the Redemption Service work?
After your sign-up, we’ll import your store-front data through Amazon MWS API, which takes 24 – 48 hrsdepending on the size of your data. After importing and processing your data, we’ll start to report cases to Amazon Support.
Do you automate claim submissions?
No. In accordance with Amazon’s Terms of Service, we do not automate any claim submissions. Your Case Manager reviews each potential claim and manually submits quality claims with accurate data.